Humans, Robots, and the Future of Hospitality Work

As service robots become more common in hospitality settings, understanding how employees react to and collaborate with these technologies is critical. This research seminar summarises a series of studies that examine how employees perceive and interact with service robots: from their preferences for different types of robots to how job design shapes their willingness to collaborate, and the potential negative outcomes of robot collaboration. The seminar concludes with a new leadership framework designed to help hospitality organizations cultivate effective, positive, and sustainable human–robot collaboration in the workplaces of the future.

https://www.bschool.cuhk.edu.hk/events/humans-robots-and-the-future-of-hospitality-work/